So at this point a replacement would be nothing but a waste of my life, as I would have to sell it to get my money back. I went with a OnePlus and have been very pleased with it, for far less money than the Google Pixel. Because no modern day human can go without a cellphone, I had to go buy a new phone in the meantime.Even if the warranty was not valid for some reason, Google should at least give an explanation for why, not jus this BS answer of "its not eligible, because its not eligible".I tried that already, they sent me away saying I need a warranty claim number from Google for them to work on it. Some have suggested that I go into a uBreakFix and have them deal with it.Regardless, Google should honor the warranty when bought through a third party reseller, as stated clearly on their website:.Their RMA page did not work, and this is the response I got from them when reaching out to the support: Mint is pawning the issue to Google, as they state that their warranty is straight from the manufacture. The phone was not purchased by Google, but through mint mobile.I wanted to provide a couple of updates based on some of the comments. I have a $500 paper weight sitting on my desk. I am not sure how Google is able to get away with this, but I am talking with an attorney to see what my options are for getting my money back. They may be able to help you with your issue for an additional fee." I would request you to get in touch with our authorized repair partners UbreakiFix/Asurion and Google Mail-in. As per the update, the device is not eligible for a warranty and there is nothing we can do about it. As promised we have checked with our specialist team. The manager said he would get back to me, and he did so with this email: You can contact one of our trusted repair partners, who may be able to fix this issuefor an additional fee.Īt this point I was beyond frustrated, so I called Google and demanded an explanation. My name is Chris and I'm the Floor Supervisor here, I have reviewed your case and understood that this device is noteligible for a warranty replacement. Based on the written warranty agreement, can you please explain why my device is not eligible for warranty services? Any answer that does not directly reference the written warranty agreement found below will not suffice: *To learn more, visit our website."*Link to a screenshot of the email: You can contact one of our trusted repair partners, who may be able to fix this issue for an additional fee. We’ve carefully reviewed your case and have determined that this device is not eligible for a warranty replacement. "Thank you for contacting Google Support. I reached out to Google to file a warranty claim, and their response was as follows: See the phones condition in the below images: However, last month the screen inexplicably died. As you can see in the linked screenshot, the warranty is still good until next year: I purchased a Google Pixel 5a back in April. NOTE: Please see updates at the bottom NOTE: Final Update will be found at the bottom of the post No misleading/non-descriptive/clickbait titles, disinformation or illegal content.ĪmAs, Q&As, giveaways, and other community-facing content must be approved by moderators.Īnd as always, be nice and follow reddiquette. No self promotion, URL shorteners, referral/affiliate links/codes, or spam. No low effort submissions, memes, or NSFW content. Posts must be related to the Google Pixel devices and the #madebygoogle lineup. (In the case of discrepancy, the rules linked above will take precendence.) Subscribe to this calendar to follow the biggest events coming to r/GooglePixel.įor more information on all of the devices in the Made By Google lineup, and other Google-related products, check out these subreddits:Ĭlick on each rule for its full description. DO NOT COMMENT unless you have evidence to share. Also, a reminder to users visiting links to the Issue Tracker: star the issue. NOTE: You must be signed into your Google account to view bugs on the Google Issue Tracker. 1-year extended repair program for Pixel 5a (5G).Search bar on homescreen doesn't always search apps.Multiple reports of Pixel 3 XLs being bricked by the latest update.This post by u/jaykresge may help to explain why you're still waiting for the latest update, and why carriers may be the reason. If you're having issues getting a problem solved with Google Support, u/dmziggy's ticketing system can help you get it escalated. Important Links The WikiĮverything you need, including support, flair info, leaks, and AMAs, is right here. Get support, learn new information, and hang out in the subreddit dedicated to Pixel, Nest, Chromecast, the Assistant, and a few more things from Google. Welcome to r/GooglePixel, the (un)official home of #teampixel and the #madebygoogle lineup on Reddit.
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